Policies

Return Policy

  • Unopened/unused items may be returned to original form of payment within 30 days of purchase.
  • All shipping costs for online returns are the responsibility of the customer.
  • If you have taken advantage of free shipping and need to return/exchange, you are responsible for shipping costs on the return.
  • Items on sale/blowout/clearance are a FINAL SALE.

Shipping Policy

  • All items are shipped by Canada Post in Surrey, BC.
  • Order will be shipped within 5 business days of order.
  • We cannot guarantee delivery date so please order with ample time, especially during the holiday season.
  • Shipping fees are non-refundable once they have been paid. 

Booking Appointments

  • We require you to provide a valid credit card at the time of booking to secure your appointment.
  • Should you cancel/reschedule within 24 hours of their appointment, you will be charged 50% of the service. This is non-refundable.

Cancellation/No Show

  • We kindly ask for 48 hours notice for cancellations. If you cancel within 24 hours of your appointment, or no show the appointment, you will be charged 100% of the service.
  • If you neglect to follow your pre-appointment instructions and you are not able to receive the service, you will need to reschedule and will be charged 50% of the service.

Late Arrival

  • If you are going to be late or cannot make your appointment due to unforeseen circumstances, please contact me as soon as possible.
  • Clients who arrive over 15 minutes late may result in a 50% cancellation fee and your appointment will need to be rescheduled.

Guarantee

  • Brows of Joy offers NO GUARANTEE for Brow Tattoo (Microblading, Combo Brows, Powder Brows) results.
  • Individual results will vary from client to client.
  • Aftercare of your Brow Tattoo (Microblading, Combo Brows, Powder Brows) and your skin type will directly contribute to your final results.
  • Some may require additional touch ups to achieve their desired results.

Payment/Price

  • Cash, Debit and all major credit cards are accepted (Visa / MC / Amex). 
  • Prices are subject to change at any time.
  • Gift certificates available on site.